Question 1

Do you offer discount codes?

Accepted Answer

There are discount codes offered sometimes throughout the year. Signing up to our newsletter is an idea to be up to date on this.

Question 2

Do I need to be a member to purchase at noflik.shop?

Accepted Answer

To make purchases on noflik.shop, you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Question 3

Why can't I complete my order?

Accepted Answer

Please check that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issue. Need further assistance? Contact us and we will be happy to help you.

Question 4

I’ve only received one part of my order!

Accepted Answer

Your order has most likely been divided into separate packages so that you could receive some of your items faster! If you see your shipping email, you will see what items have been sent out, and what haven’t been.

Question 5

What does processing mean?

Accepted Answer

Order processing consists of checking payment, locating stock, quality checking, packaging, and many more steps to ensure that we give you something that you would love.

Question 6

Items in my shopping cart are gone?

Accepted Answer

Until an order is concluded, items added to your Shopping Cart remain available on the website and can therefore be purchased by other customers. If this should happen before you complete your order, you will see a message that the items are no longer available. We apologize for the inconvenience; but it is a risk that comes with offering a selection of so many one-off pieces.

Question 7

When will I receive a store-credit?

Accepted Answer

Once the return is issued, you will receive an email notification from us. It can take up to a weeks for the amount to show up in your account.

Question 8

What kind of payment do you accept?

Accepted Answer

We accept major credit cards, digital wallet payments as below. · Cards: Visa, Mastercard, American Express, and Discover · Digital wallet: Apple Pay and Google Pay · Online checkout service: Shop Pay (powered by Shopify)

Question 9

When will I be charged?

Accepted Answer

The full payment is taken at the point your order is successfully placed on the website. You will receive an order confirmation with payment details.

Question 10

Is it safe to use a credit card online?

Accepted Answer

nofilk.shop works hard to ensure customers’ purchase is safe and secure. For customer protection, all orders go through a fraud-checking process. In some cases, we may request for additional information regarding the credit card usage. You will receive an email if this is applicable to you. Please do respond to the email as this is another way to prevent fraudulent transactions and to enforce financial protection for you!

Question 11

My discount code doesn’t work!

Accepted Answer

A discount code expires once it used. If you get a message saying the code you entered is invalid, it could be due to various reasons including an unsuccessful payment. In this case, please contact us at support@nofliks.com. so that we can re-issue a valid code for your use. For certain promotions, the discount code would only work for specific items under a specific category. Please do read through the fine-print for the promotion to understand how the code would work.

Question 12

Why did you charge me twice even though I only placed one order?

Accepted Answer

We guarantee that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge.

Question 13

How many days will it take to ship after ordering?

Accepted Answer

Please allow up to 3~5 business days for order processing before shipment.

Question 14

What countries do you ship to?

Accepted Answer

United States shipping only. Hawaii, Alaska, Puerto Rico, Guam, and other U.S. territories do not qualify for our shipping offer.

Question 15

How do I track the delivery of my order?

Accepted Answer

Once your order is processed and is shipped, an email notification will be sent to the email address saved with the order. This email contains the tracking number with which you can find out where the package is! If you haven’t received a shipping confirmation email, that means your order hasn’t shipped yet. For these email notifications to safely land in your inbox, please do ensure that our emails are registered in your email contacts so that they don't end up in spam.

Question 16

Why is my order delivered in multiple packages and when will my remaining items be delivered?

Accepted Answer

In order to avoid delay in delivery, we prefer to send available items first. Sometimes our production lines may need a bit more time to ensure quality. This is why you could get multiple packages for an order. Please do know that we are trying our utmost best to fulfill each and every order to the full!

Question 17

If an order is split into several packages, would I be paying shipping each time?

Accepted Answer

True, a single order may occasionally need to be sent in two or more shipments. Shipping charges, whether or not you have paid the flat fee of US$11.99 or enjoyed free shipping, will apply once for the overall order itself, not to the number of packages it is split into. There are no additional shipping charges for the first, second or subsequent shipments for the same order.

Question 18

I need my order tomorrow! Is there an expedited option?

Accepted Answer

Unfortunately, we do not offer next day or two day shipping. All orders above US $100 enjoy free shipping all over the world. Kindly note that shipping here refers to the shipping cost and not any other charges that may be incurred by customs.

Question 19

How do I return an item?

Accepted Answer

Please submit a return request at Return Portal Link. Once your return request has been submitted, the return instructions will be sent to your email address. More details on our return policy are available here.

Question 20

I want to exchange my item for a different one!

Accepted Answer

We currently DO NOT perform exchanges, and only accept returns. To exchange an item, please return the undesired item and re-order the one wanted.

Question 21

Do I have to pay for shipping for the return back?

Accepted Answer

Yes, customers wishing to return purchased merchandise bear the return shipping fees.

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